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The Challenges of Exclusivity and Social Media

RTEmagicC_10_1007_EcommerceICA2.jpg Luxury watch brands have not hesitated to establish their presence on Facebook.  Today, nothing is stopping this network from becoming a preferred communication, and even commercial, channel. 

Brands have a growing list of electronic tools and platforms that let them interact with consumers - read our past posts regarding moblie marketing, the iPad and tablet computers and augmented reality applications. Besides the technologies themselves, the method in which they are used merits equal attention.  Creating exclusivity and social-commerce is among these methods.


By Jonathan | November 29, 2010 | E-Commerce , | News & Trends
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Press Coverage: Bloomberg, Il Sole 24 Ore, TSR…

Overview of recent articles for which IC-Agency was solicited during the last three months:

Comment les marques de luxe reprennent le contrôle de leurs ventes sur Internet ? – Le Temps, 17 juin
Le secteur a longtemps été confronté à une distribution en ligne bas de gamme mettant en péril son image. Appuyé par une directive européenne plus favorable, le luxe tente maintenant de gérer ses propres circuits d’«e-commerce».

L’art de raconter des histoires pour convaincre – Swissquote Magazine, 9 juin
Pour séduire investisseurs et consommateurs, les entreprises ont de plus en plus recours aux techniques du storytelling. Exemples, entre auto-mythologie et vérité.

IC-Agency relie le luxe à son client final – CB Web, 31 mai
IC-Agency, une agence de 30 personnes (3 millions d’euros de CA en 2009, en croissance de 30 % /08) réparties entre Genève et Barthurst au Canada. Créée en 2000, elle est spécialisée dans le digital marketing du luxe.

Swatch Surges After CEO Says Watchmaker’s Sales Rose – Bloomberg / Business week, 26 mai
Swatch Group AG, Switzerland’s biggest watchmaker, rose the most in more than seven months in Zurich trading after Chief Executive Officer Nick Hayek Jr. said sales climbed in the first quarter.

Travaux pratiques – Le Temps, 25 mai
La toile regorge de vidéos didactiques pour apprendre à jouer de la guitare, se maquiller à la façon de Lady Gaga, renforcer ses abdos ou survivre à une attaque de zombies. Un phénomène à la hausse qui intéresse les marques, ravies de pouvoir parler de leurs produits différemment.

La réalité augmentée pourrait faciliter les ventes sur Internet – TSR, 10 mai
Les innovations se multiplient en ce qui concerne les commandes de produits sur Internet. Des simulations en trois dimensions toujours plus poussées permettent à l'internaute de se représenter l'objet comme s'il était devant lui.

VENTES EN LIGNE - Le luxe affûte encore son commerce digital – Worldtempus, 4 mai
Récemment, Richemont annonçait le rachat du site de vente de produits de luxe Net-a-porter.com tandis que Longines inaugurait son magasin virtuel focalisé uniquement sur les Etats-Unis.

China Swatch Partner Hengdeli’s Sales May Grow 30% – Bloomberg / BusinessWeek, 3 mai
Hengdeli Holdings Ltd., the retail partner of Swatch Group AG in China, said 2010 sales growth may be the fastest in three years as it expands market share and Chinese consumers splash out on luxury watches and jewelry.

Cresce il falso d’autore dichiarato – Il Sole 24 Ore, 26 avril
Il business viaggia prevalentemente sul web e riguarda soprattutto orologi di lusso, profumi e design.

Les gagnants de l’internet suisse – Bilan, 6 avril
Sur la centaine de sites qui se lancent en Suisse chaque mois, 5% seulement rentabilisent leur activité. Le secret? Être le premier dans son domaine et fidéliser la clientèle avant que des concurrents ne fassent leur apparition.

More article to read on IC-Agency's press review.
By IC-Agency | June 23, 2010 | Actualité , | IC-Agency Events , | News & Trends , | Our Pick
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SIHH 2010: The Haute Horlogerie under the WorldWatchReport’s magnifying glass

The Premiere WorldWatchReport 2010 is launched today exclusively for the opening day of the SIHH in Geneva.

Among the main trends revealed by the 2010 report:
  • Despite a gloomy economical context, demand expressed for Haute Horlogerie brands registers a 14% increase in 2009.Alexa Traffic Rank for htt
  • Facebook becomes the biggest online community for watch fans, with more than 300'000 declared aficionados. Hublot is the most popular brand there with 56’000 fans.
  • Emerging markets from the BRIC already account for 12% of global demand for luxury watches on the Internet.
The 6th edition now includes:
  • BRIC markets Brazil, Russia, India and China
  • Additional contributions from opinion leaders of the industry
  • Social Media impact, measured through historical data
The market study is carried out by IC-Agency and published in partnership with Europa Star "the most influential watch magazine", with the precious support of the Fondation de la Haute Horlogerie. It will be officially released during BaselWorld 2010.

Read the press release "SIHH 2010: The Haute Horlogerie under the WorldWatchReport’s magnifying glass".

More information on www.worldwatchreport.com

WorldWatchReport 2010

By IC-Agency | January 18, 2010 | Actualité , | Competitive Monitoring , | Demand Analysis , | IC-Agency Events , | Luxury Watch Special , | News & Trends
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The Spanish daily paper "El Mundo" asks IC-Agency about Luxury Market Trends

El_Mundo_logo Recently contacted by El Mundo’s editorial team, IC-Agency shared the latest trends in Spanish online demand for luxury watches.

Read the article "El Reloj Marca la Navidad" appeared in Crónica, the luxury section from the famous Spanish daily paper.


By IC-Agency | January 17, 2010 | Actualité , | E-Advertising , | E-Commerce , | IC-Agency Events , | Luxury Watch Special , | News & Trends , | Sponsored Links
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Brand protection on Google soon to become a luxury?

With Google's AdWords advertising system currently in place, luxury brands are losing all control of the use of their name on the search engine.

For the past 7 years, a legal battle has been unfolding on the European scene of which the result could send shockwaves throughout the online advertising domain. The protagonists? LVMH and Google.

The american giant, an inevitable point of contact between brands and their clients, holds on average 90% of the online search market in the Europeen Union. This is particularly true for the 5 top export markets for the Swiss watchmaking industry in Europe - France, Italy, Germany, United Kingdom and Spain.

What has Google done to become the target of the "number one" in luxury? In middle of these tensions is the advertising system Google AdWords, which allows the purchasing of keywords that make ads appear for specific queries.

Continue reading this article on Worldtempus, written by IC-Agency in collaboration with Louis Nardin.


By Jonathan | January 14, 2010 | Luxury Watch Special , | News & Trends , | Search Engine Protection , | Sponsored Links
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Luxury, E-Mailing and Targeted Communication

Sending informative e-mails to a select, targeted group allows brands to refine their customer relations. Hublot and Raymond Weil have opted in to this strategy.

E-mailing is a communication technique based on sending promotional or informative e-mails from a brand to predetermined members of a network. Occasionally confounded as a mass marketing tool such as spam (unwanted junk mail), this technique actually has many advantages. A few years ago, luxury watch brands swore they would never communicate in this manner. Today, their point of view has changed and some have begun to use this communication technique to take advantage of opportunities like building customer loyalty and the potential sales increase it represents.

Read the following article on Worldtempus, written by IC-Agency in collaboration with Louis Nardin


By Jonathan | January 14, 2010 | News & Trends , | Sectorial Analysis , | Strategic Consulting
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Cosmetics: Social Media Strategies


The social media strategies of cosmetics brands are at the forefront in the latest edition of BW Confidential, the B2B magazine of the beauty and wellness industry.

It includes points of views from professionals such as Julie Thompson, Interactive marketing director, Lancôme, Steven Plous, Direct Message Lab CEO, Marisa Thalberg, VP Global Online Marketing, Estée Lauder Companies, and Reynald Sauvet, Strategic Planning Director, Digitas.

Note the contribution of David Sadigh of IC Agency, interviewed for the occasion by Oonagh Phillips, editor in chief of the magazine.

You can read the article here.

By Jonathan | January 14, 2010 | News & Trends , | Sectorial Analysis , | Strategic Consulting
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Book Release: "La communication horlogère - Stratégies et nouvelles technologies"

LaCommunicationAvailable at last! We strongly recommend reading the book "La communication horlogère - Stratégies et nouvelles technologies" which brings together the contributions made during the 12th Journée Internationale du Marketing Horloger, organized last year in La-Chaux-de-Fonds by the Association de Journées de Marketing.

David Sadigh of IC-Agency had the honor of having his presentation "Comment accroître l'efficacité de sa stratégie marketing grâce à Internet?", initially for an audience of 200 professionals in the watch industry, published for a much larger audience. /p>

APlease note the remarkable work done by the book editors in transcribing the analysis and debates, as well as the various research efforts needed for the occasion.
You can purchase the book here.

The 13th edition of this event was held on November 26th, discussing Jimh_couverture"L'utilisateur Horloger dans un Monde en Mutation". Rich and exciting discussions were had by the participants in the presence of specialists like Antonio Calce, CEO Corum, Emmanuel Vuille, General Manager Greubel Forsey, Nathalie Veysset, Director De Witt, Françoise Bezzola, Marketing and Communication director TAG Heuer and Gregory Pons from Business Watches & Jewelry.

By Jonathan | January 14, 2010 | IC-Agency Events , | Luxury Watch Special , | News & Trends , | Sectorial Analysis
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IC-Agency Participates in the HowToSpendIt.com Launch

Temp-FT_howtospendit_405891941 The renowned How To Spend It magazine has launched its innovative new website: Howtospendit.com

The Financial Times had chosen Switzerland, more precisely the Beau Rivage Palace Hotel in Lausanne, to organize the launch last October 8th.FT-logo-Jpg-RESIZED

IC-Agency made a presentation on "The Essentials of Luxury Digital Marketing”, addressing relevant issues such as the importance of decoding the online environment of its target audience or social media integration.

This was followed by a presentation by DynamicLogic (WPP) and by Razorfish / Avenue A (Publicis) which developed the new Howtospendit.com platform.

Discover the presentation "The Essentials of Luxury Digital Marketing" by Yves-Alain Schwaar, Head of Consulting & Operations, IC-Agency

  • What are the most important points that need to be addressed before doing online marketing?
  • Do Luxury shoppers search for your brand online?
  • How can E-advertising campaigns be effective for Luxury Brands?
  • How to balance social media and the need for exclusive communication?

In addition to the slides from the presentation available below, please find all videos from this exclusive event on http://www.youtube.com/FTStrategicSales.

The Essentials of Luxury Digital Marketing

View more presentations from IC-Agency, Luxury Digital Marketing.

By Jonathan | January 14, 2010 | IC-Agency Events , | Luxury Watch Special , | News & Trends
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Our Client, Tag Heuer, Honoured For Its Internet Strategy

Our client Tag Heuer has been honoured for its Internet strategy in a recent study conducted by New York University.

This distinction highlights the numerous efforts undertaken by the luxury watch brand in order to position themselves effectively online.

Among the strengths indentified by the author of the study, search engine optimization, which is managed internationally by IC-Agency, was a crucial factor. In fact, the strategy not only includes Google, Yahoo and Bing but also search engines such as Baidu and Yandex, which are leaders in China and Russia, respectively.


The development of rich multimedia content and the proactivity of the brand on social networks have also contributed to Tag Heuer’s ascension into the top ranks.

Download the case study here.

Read the press release (Reuters).

By Jonathan | January 14, 2010 | Luxury Watch Special , | News & Trends , | Search Engine Optimization , | Strategic Consulting
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